Alexandra Palace has been awarded platinum status on Attitude is Everything’s Live Events Access Charter.
It is only the third venue ever to have achieved platinum status as a formal recognition of the venue as an industry leader in accessibility.
The venue was recognised by Attitude Is Everything for its Changing Places facility as well as an increased number of accessible toilets across the site, induction loops at bars and information points and increased accessible viewing platforms at relevant events. It also provides wheelchair and mobility scooter hire provision, 1,200 blue barge car park spaces and step-free access across the entire building and more.
Policy and procedure improvements include assistance dog policy and minding procedure, dedicated access officer position, access awareness training for all staff, accessible ticketing policy and free companion tickets.
Screen read and zoom text technology has been installed on the website and audio recordings. Large print, video captions, customer surveys and a membership scheme have been launched across all event information points of contact.
Alexandra Park and Palace is also involved in a cross-organisational project with Harringey Council and TFL in making Alexandra Palace train station more accessible.
Jack Brooks, Alexandra Palace’s head of visitor services, said: ‘I would like to say a sincere thank you to everyone who has supported our efforts to improve accessibility at Ally Pally. This recognition reflects the commitment of the whole team in facing the challenges head on and making our ambitions in this area a reality.
“It obviously doesn't stop here. Maintaining these standards goes hand in hand with continuing to listen, evolve and address issues that may yet arise. This award demonstrates that accessibility is, and always will be, a priority here.”
Alex Covell, Attitude Is Everything, head of live events access, said: “It’s a real joy to present Alexandra Palace with our platinum award. This recognition marks a genuinely transformative journey. The team have gone beyond the basics, embedding accessibility into every part of their operations – not just for audiences, but also for staff and visiting artists. They’ve shown real dedication to placing disabled people at the heart of their work, co-producing spaces that are inclusive, welcoming and full of the magic that live events can bring.
“We’re so grateful to them for taking the time to be part of our updated Charter pilot and for shining as a beacon of best practice across the sector.”
